Refund Policy

Overview

We sell credits in one-time packs. One credit restores one photo. This policy explains when you can get your money back and how to ask for it.

14-day refund on unused credits

If you are not happy with your purchase, contact us within 14 days of the payment date and we will refund the credits you have not used. The refund is calculated on your remaining balance at the time we receive your request.

If you have not used any credits from the pack, you get a full refund.

Failed restorations are never charged

If a restoration fails, the credit is automatically returned to your balance. You are not charged for images you did not receive, and you do not need to request a refund for these.

Try before you buy

Every account gets 2 free restorations per day, at full resolution and without a watermark. We recommend using them to check the results on your own photos before buying a credit pack.

What is not refundable

• Credits that have already been spent on completed restorations
• Requests made more than 14 days after the payment date
• Purchases where the credits were obtained or used in breach of our Terms of Service or Acceptable Use Policy

How to request a refund

Email us from the contact page using the address on your account, and include the order reference from your receipt. We reply to refund requests within 3 business days, and approved refunds are returned to your original payment method.

Refunds are issued by Waffo, our authorized reseller and merchant of record. Depending on your bank, it can take a further 5 to 10 business days for the money to appear on your statement.

Chargebacks

If something looks wrong with a charge, please contact us first. We can almost always resolve it faster than a bank dispute.